Best way to approach the customers: The first thing to do is to ask about the matter in a historical way and to gently remind the customer of the payment to be made. If the customer hasn't paid yet, suggest some helpful methods. If it's about a financial shortfall, they can find an item we need to exchange that can offset the payment or pay in installments to make it easier for the customer.

How to discourage customers from paying late in the future: We should show that customers can pay multiple times. Add in some benefits, which don't lose any profit for the company, as customers can pay off the bill in one go. At the same time, it must be emphasized and clearly noted that if the customer prolongs the payment period, there will be disadvantages.

#Tugney, 15/11/2022