1.  Bullwhip effect  e)  Large fluctuations in inventories along the uncoordinated supply chain that result from small fluctuations in the demand for the finished products

2.  Business intelligence  d)  Computer-based decision analysis usually done online by managers and staff. It includes forecast-ing, analyzing alternatives, and evaluating risk and performance

3.  E-supply chain  c)  A supply chain that is  managed electronically usually with Web-based software

4.  Global supply chain  b)  A supply chain that involves suppliers and/or customers in other countries

5.  Partner-relationship management  a)  A strategy that focuses on providing quality service for business partners, facilitating communication and collaboration, and addressing problems quickly and effectively, while monitoring service levels provided by the partners

1.  Reverse logistics  e)  The return of products by customers. The items flow in a reverse direction, from the buyer back to the seller

2.  Supply chain Intelligence c)  Software products that offer analysis of supply chain operations and their improve-ment

3.  Supply chain management  d)  The management of all the activities along the supply chain, from suppliers, to internal logistics within a company, to distribution to customers. This includes ordering, monitoring, and billing

4.  Supply chain team  b)  A group of tightly integrated businesses that work together to serve the customer, with each task done by the member of the team who is best capable of doing that specific task

5.  Vertical exchange a)  A B2B exchange that is centered on a specific industry